Dear Gurus,
We are configured all steps in ewa and we are taking ewa reports automatically. We have 5 SAP systems and 2 SAP systems are GREEN rating, but 3 systems are GREY rating.
Rating not Determined (Gray) - SAP EarlyWatch Alert
Some essential service data for the EarlyWatch Alert session is missing. Therefore, no rating is assigned.
Check the details in the "Service Preparation and Service Data Quality" section (Ewa automatic email)
We couldnt understand the problem every steps are executed.
- RTCCTOOL check all ok (RFC, auth .... ok)
- Rest of the ewa report section is ok. There is a problem with only "Service Preparation and Service Data Quality" section in ewa reports.
- 2 SAP systems are GREEN rating with the same configuration and settings.
What could be the problem ?
Best Regards