Emailing to SLFN0004 when status changed

Hi all,

I've been having trouble sending emails to my message processor when the status changes. I know that this is not a problem with conditions because when I change the action profile partner determination to SLFN0002 and change the status, it will send an email to the reporter. Am I using the wrong processing type for this kind of action? I checked the standard "SMIN_STD_MAIL_PROCESSOR" it also uses this processing type.

Any of you ever encountered this before?

How I know the action gets triggered or not:

Any tips or advice would be greatly appreciated. I've followed the old SM7.0 ways but as you can see it's not triggering anything.

Regards,

Chris