Hi,
In SMIN_STD_MSG_DISPATCH action definition in SMIN, i am trying to forward the message to 2nd or 3rd level support for BRFplus to rule AGS_ICT
(35000139).As mentioned in the the below Dolores Correa
Incident Management: Support team determination in Solution Manager 7.1
Bur i am not sure about PARTNER_FCT_TEAM,PARTNER_FCT_PROC field details .
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whether i can get the detail ?
Also any other way to forward the message in 2nd level from BRF+.
Rg,
Karthik
