Hi,
I setup the SLA escalation in our solman according to the wiki pages and the howto guide from Dolores.
However I am facing the issue that whatever priority I choose for a message, IRT is always set to 480 mins, MPT to 960 mins although I deleted the deafult durations and defined SRV_RF_DURA/SRV_RR_DURA for each message priority. In the result the calculated dates/times are completly wrong.. any hints?
Regards, Richard
