creating incidents automatically through EMails

Hi all,

im studying business informatics and im totally new to SAP and the Solution Manager so I hope you can help me.

We are using Solution Manager 7.1 SP10

My first project is to find out if it is possible to send a Mail with keywords in the subject of the mail (e.g. <Title><ReportedBy><Priority>) to an accurately defined address and the Solution Manager will automatically generate an Incident with the keywords and the mail-text as description.

I hope you can help me with an how-to or something else.

Thank you all,

Sebastian