Dear All,
As per my understanding we have different types of change Request like Normal change , urgent change Administrative change Request
urgent change Request workflow flow
Change Manager identifies which of Request (Normal or urgent )-> Development -> Batch Jobs (Release and import)-> Pass to test -> confirm-> changer
Manager -> Approve -> IT Operator will import change to production -> confirm to change manager.
only Production Release IT operator will be imported
Normal Change Request work flow
Change Manager identifies which of Request (Normal or urgent )-> Development(Release)-> It Operator will import in test -> Pass to test (test and release )->
confirm-> changer Manager -> Approve -> IT Operator will import change to production -> confirm to change manager.
For Every Release It Operator will be Imported
1) How change manager will identify which type of request (depending on what basis)
how system knows types of change Request ? (normal / urgent)
2) I am not able to understand in change management ->two diff options
Request for change
change document
when we create an Request few Requests are coming in request for change and change document
can u please tel me whats the difference
