Hi Experts,
We have a Charm requirement for one of our customer who is already using it in 7.01, now wants to implement in 7.1 for their greenfield project(No upgrade, fresh implementation for new landscape).
So here is their requirement -
- They want to use only one document type (urgent change), not even change request since they are using third party tool to record all the change(kinda general change request for IT) so we use ext reference field to enter the ID.
- New risk field in SMHF; currently borrowed from SMCR.
- Approval procedure, checklist block in SMHF; I managed to pull this blocks from availiable assignment blocks but wanted to make this functional(esp approval procedure) as it works in RfC.
- If approval procedure doesn't work, we need to have approvals between D to Q, Q to pre-prod, PP to Prod, so do we need to control thru partner function? Or do we have any alternative?
- Other new fields without development, I heard it can be done from CRM_UI application enhancement tool.
Please shed your valuable comments and suggestions to me
Thanks in advance