Hi Experts,
I am trying to update the patches in solution manager system 7.1 by using SUM tool.
at 5.2 extraction, process is taking much time ( since 12 hours) at phase PREP_IMPORT/TOOLIMPI and no progress in the logs.
I am not getting any error also. its saying phase :PREP_IMPORT/TOOLIMPI is running. Phase status :: Imports tools.
I have restarted the SUM tool many times, but every time at this phase, I am facing the same issue and I am not able to proceed further steps.
There is no log created with the name toolimpi in sum directory.
SAPup.log showing as
CURRENTPHASE PREP_IMPORT/TOOLIMPI
...started at 20150331194621
...begin processing at 20150331194622
Pls help me to find out the root cause and the resolution.
BR-Vamshi