Good Day Gurus,
I am currently working on Solman 7.1 Sp12.My question is :Is it possible to open multiple sessions in Solution Manager? Here is the scenario: The client is working on multiple incidents and instead of logging on to the system again to access the 2nd incident he would like to open another session within the current call he is working on.
Is this functionality possible in Solman? I have seen the functionality working before in CRM interaction center not sure if it applies in Solman.
Your help is highly appreciated.
Thanks
Maria