Incident Status remains default " Sent to Support"

Hello All,

We are configuring VAR service desk for incident management.

Solution Manager 7.1 SPS 8

We have copied SMIV transaction type as ZMIV as per the VAR configuration guide.

Now when we are creating incident tickets all goes in "Sent to Support" status.

Even if we assign it to any of the Support team it remains same, while it shows following list of options, if we select any of these and Save, it again changes the default status "Sent to Supprot"

Following Status profile maintained currently.

Ideally the incidents should pickup the status as "NEW" as per the settings but somehow it is not picking up the above settings.

Searched all the SAP notes and followed VAR guide ,could you please let me know if I am missing any point here?

Thanks & Regards!