Hi all,
we implemted an external service desk using SAP's default API ICT_SERVICE_DESK_API.
During our test we noticed that whenever method AddInfo is used (= async. update of the message in solman) information is "lost".
E.g. we put some information into IctAdditionalAttributes, e.g. attribut ZCompID. In debugging the table that should contain the information (i_incoming_data->a_ict_additional_infos) contains 3 lines with empty columns. But in SOAMANAGER I see the incoming request with the filled data.
I also tried to define the Z* attribute in the value mapping table for inbound requests, but it did not change anything..
In contrast, if the external service desk triggers method AcceptIncidentProcessing all information is available, I see it in SOAMANAGER as well as in debug mode. But why is the information not available in AddInfo method? Is there a restriction for processing the IctAddionalAttributes container?
Regards, Richard