Email notification to reporter to display shared email address and not the email address of the processor

Hi All

I would greatly appreciate some assistance in the following issue I am having. We have implmented AIM for Solution Manager 7.1 SP8 and the emails sent to the reporter has the processors name associated with a distribution list email address. We would like for the email address to only display the distribution email address.

Example, when a notification is sent to the reporter, the email address displays Deena Govender <customersupport@xxx.com>. We would like for this to only display customersupport@xxx.com. We have changed all the Solution Manager users email address to customersupport@xxx.com, to enale this functionality to work.

Regards

Deena Govender