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Reported By My Organization - not showing all the incidents, Solution...
Dear Community, We have a problem that our customer does not see all the incidents posted by his organization members/users to our Solution Manager configured for VAR scenario. Below is the image...
View ArticleIT Service Management - Filter Message Processor based on Support team assigned
Hi, I have a requirement in ITSM Configuration.I need to filter the Message Processor List ( available in Help Field) based on the support team assigned i.e if Support team A is assigned to a ticket,...
View ArticleVAR - create incident on behalf of customer
Hello, we have configured SM 7.1 SPS6 as a VAR Incident system and successfully registered all of VAR end customers (approx. 70) and related systems in this SM system. Sometimes we need to create an...
View ArticleMultiple specific support teams selection for one category? is possible?
Hello guys, I can see that in the BRFPLUS there is a relation one to one from the category, to the support team, it is possible for my Service Desk to select in the CRM_UI from specific multiple...
View ArticleCHaRM 7.1 API / BAPI
Hi, I am looking to automate creation of the charm process by trying to create charms en masse programmatically via a z-program in SolMan 7.1 Are there any std BAPIs for charm creation ? Since charm...
View Articlewily Introscope Enterprise Manager 9 could not start service error "Error...
Hi Expert , I have installed wily Introscope 9.1.5.0 for my solution manger 7.1 on window server 2012 64 bit. Its successfully installed but I can't start service of Introscope Enterprise Manger . it...
View ArticleHow to restrict user to create urgent change document from incident
Hi Experts, We have requirement to restrict End user to create follow up(Urgent change) from incident. We tried using authorization key but its allowing to create urgent document. Could anyone please...
View ArticleTwo Production system for CHARMS
Hello Experts, I have a scenario of Configuring charms for landscape where I have two production client system with Dev,Qua and Pre-prod.I want to know how my changes will move to both production...
View Articlepackages for approval not appearing in solman
Hi Team, When i am trying to down load packages from SMP they are appearing in approval list in download manager but when i am going to solution manager to approve packages in se38 and executing...
View ArticleChaRM preceding document status does not change
Hello Experts, We have configured ChaRM 7.1 SP08 and as per requirement the successor change document for an Incident (SMIN) is an Urgent change (SMHF) document. So when the status of Urgent change...
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Urgent Change SMHF. Import Transport Request (Online) - Task List Status...
Hello Experts, I'm wondering what exactly Urgent Change SMHF - Task List Status 'Question' means? I'm trying to move SAP Standard Transaction SMHF (Urgent Change) from 'In Development' to 'To Be...
View ArticleDiagnostics Agent version in HA environment
Hello solman-experts,we successfully installed SAP System in HA environment.We have one virtual host and 2 Servers A and B, where only one node has all the sap and db resources.Currently we have all...
View ArticleTechnical Monitoring - Workmode Management
Hi experts, we are using Solman 7.1 SP8.There I have the following problem. I've scheduled a workmode (e.g. 08:00 to 23:00).If I want to schedule a downtime between 13:00 and 14:00, after the workmode...
View ArticleTransport Tracks in CHARM
Hi experts, Can below transport tracks works successfully in charm ?? DV1 -> QA1-> PP1-> PRD->DV2 - Maintenance Landscape DV2->QA2->DV1->QA1->PP1->PRD - Project Landscape I...
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Adding new field to BP transaction by append
Dear Community,I appended the structure BUS_RESULT_TC to be able to have "SAP Customer number" in BP transaction, VAR scenario. Any ideas which table should be appended also to store and read that data...
View ArticleEnterprise Portal 7.0 Stack Upgrade 21 to 27 using SUM error
Hi All, I got an error while stack upgrading Enterprise Portal 7.0 from SPS 21 to 27 using SUM in the execution phase. An error has occurred during the execution of the Deploy SDM step.Could not update...
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Internet Explorer crashes when attaching the file to an incident
Hello everybody, Some of our users are experiencing problems while working with incidents in SAP Solution Manager 7.1.IE 11 crashes when they try to attach a file. Windows event log says EMET service...
View ArticleSQL Query to get Testcases linked with a SAPTAO component in HP ALM 11
Hi, I am in the process of downloading the testcases associated with a Component in HP ALM 11 through a SQL query. Request you to let me know if any solution for the above. Any other approach would be...
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ChaRM Error Free Flag via BADI implementation for schedule condition
Hi,I would like to ask on how to get the "error free flag" value if i will be getting it through a BADI implementation for schedule condition. Attached is a screenshot on how it is currently...
View ArticleChaRM Selective Import on Target Groups with Virtual System
Hi, We are currently configuring the status based selective import on a STMS route having a target group. The target group contains one real TEST system and another virtual system. I noticed that when...
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