IT service management configuration
Hi everyone! I want to configure IT Service Management in my SAP Solution Manager 7.1 SPS 12. I was looking in Configuration and Administration of ITSM - SAP IT Service Management on SAP Solution...
View ArticleData volume management
Hi We are running solution manager 7.1 (SAP10) in our environment. We are planning to take the advantage of DVM functions available in solution manager 7.1. As part of the DVM configuration I have...
View ArticleService Order and Service Request Usage
Hi All, I am planning to configure Service Request in Solman 7.1. The functionalites which I am looking forward once the service request is configured are: 1. Configure Service Request Template – for...
View ArticleCSOL with ChaRM Project Variant SAP1 - Lock Deletion
Hi experts, we want to set up charm maintainance-projects in variant SAP1 (only urgent corrections).And for helping the devs, CSOL shall be activated. I'm testing this scenario but having trubles with...
View ArticleReport & Process for automatic closure of Incidents
Hi All, I am searching for the Standard report which could help us in closure of incidents which do lie in service desk status Customer action & are 2 days older.So if somebody could help me...
View ArticleRFC-Error in STMS after Domain Link
Hello, after Accepting the Domain Link in our ChaRM System i get an Error in the Sattelite System: XT678 RFC-Destinations for the <Charm-SID>-System could not be generated. When I try to generate...
View ArticleUpgrade questions (ChaRm related)
Hello everybody, we are currently planning to upgrade one of our systems from ERP 6.0 EHP4 to ERP 6.0 EHP6 SPS 14. This system is currently connected to a Solution Manager 7.0 EHP1 SPS 1, in order to...
View ArticleHow to make a survey with reference to the incident?
Hi all !How to make a survey with reference to the incident?I have SM 7.1 SP1.Now we all made the following- Mail out- The user fills out the survey- The answer comes.But there is nowhere to bind to...
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Issue while running Sum Tool
Hi Experts, We are upgrading our Solman Sp level using stack, but while running the sum tool facing an issue like below.Details : OS : OS400DB : DB2 Can you please let us know, is there a possibility...
View ArticleSolMan 7.1: ITSM activation of CRM functions for Service Orders, Contracts,...
Hi I have a requirement to activate CRM functions in SolMan ITSM for setting-up Service Orders , Service Contracts, Pricing and Quotes. If anybody have knowledge or experience in activating this...
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Solution Manager "Text BOX" reporting of tickets.
Dear Solman Gurus, One of the our customer is want to take a report including the "TEXT BOX" of tickets. In our standart solman reports we are not able to see all the "TEXT BOX" of ticket. Is it...
View ArticleDefault Reported By
Hi, We have requirement to default the reported by field in the support team (dispatcher) or Pro role, similar to as defaulted in the requestor role. Any tips on how to do this. Thanks. Giridhar.
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ITSM Time Recording, time unit updated is incorrect
Hi Experts, We have activated Time Recording in Incident Management. But if someone is trying to maintain the Time 10 it gets updated as 10,000 and not 10.000.Can anyone please suggest how we can...
View ArticleWilly Enterprise status is Stopped.
Hi, We are in PCoE Audit, we are in configuring RCA for HANA system. Wehaveinstalled the Willy Introscope Enterprise Manager and Management Moduleversion 9.1.5 in Solution manager 7.1. We have...
View ArticleExisting Projects in NWBC can support non-SAP project ?
Dear Experts, We have SAP Solution Manager 7.1 SP6. We are finding any ways to integrate existing NWBC Projects with non-SAP projects for Apriso and other Legacy systems. Integration in terms of...
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Where to deactivate systems in LMDB SolMan SP12
We are running SolMan SP12, upgraded from SP8 several months back. We use ChaRM for transports. We are refreshing a QA system, the first since our SolMan upgrade, and would like to temporarily set...
View Article"Comparision Between Solution Manager Service Desk and ServiceNow Tool"
Hi Experts, Please help me with comparisons between SNOW & SAP Solution Manager service desk Tool. Actually we are in a stage to decide to Implement Solution Manager Service Desk Functionality or...
View ArticleUsing Solution Manager 7.1 SP2 to monitor System details
Hi All, Please guide me on how to utilize solman 7.1 SP12 to fetch system details for managed system. for eg : kernel patch level, Components version.Is there a provision to see discrepancies/mismatch...
View ArticleHow to get Project ID from Physical/Logical document number?
I have Physical document number as well as logical document number. Now, I require a table which can give Project Id from Physical/Logical document Number. How can we achieve this? ThanksViraj
View ArticleAutogrow status Database
Hi experts, Using Solution manager 7.1. SP 10 > workcenter "technical monitoring" > "alert inbox" > we see some alerts "autogrow status" in "red". We do not have any clue what this means,...
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