Incident Management - Display Incidents with respect to Support Teams
Hello Experts, We have Implemented Incident Management, And currently to search incidents for respective Support Team we do it by applying a search criteria based on Support Team that will display only...
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Question: CHARM in 7.1 SP12, Normal Change. Transports get imported only if...
Hello Experts, I'm wondering if you've ever come across the following issue: in 7.1 SP12, Normal Change's transports get imported only if task list's task 'Schedule Import Job for Transport Requests'...
View ArticleDiagnostic Agents on a High-Availability Cluster Question
Hello, We are looking to install diagnostic agents for a High-availability Cluster. The system landscape is as follows: Two physical servers on a cluster, Node01 and Node 02.Node01 runs ERP central...
View ArticleSOD report via SolMan
Hello Friends, I have Solution Manager 7.1 SP12 in my Landscape. I am looking for SOD / Security compliance report via Solman. Any guidance / thoughts ? Thanks !Sachin
View ArticleReport for Time recording
HiHow can I catch information from ITSM for period of time?Message ID; Time spent; ProcessorIs there any report for this or I can see this information only from corresponding message?I have Interactive...
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ITSM triggered mail relay error.
Hello friends,I have recently going through the ITSM configuration. The configuration is like in a Service request if the transaction is executed or status changed in work flow of Checklist the...
View ArticleDifference between SAP Solman and Remedy tool
Hi Experts, Could anyone please explain in details the difference between ITSM Solman and Remedy tool. Our client is currently using Remedy for incident management and change request management, they...
View ArticleFull Details Of Tcode-SPRO
Dear Expertise, I am very new in solman, i just want to know that about Tcode-SPRO. what its function,where it is used,why it is used.Kindly send me a link with screenshot if you have. Regards,Abhinash
View ArticleWhen the emergency orders are implemented, the RFC does not go to implemented...
Hello All When emergency changes are implemented, the corresponding RFC does not go the implemented status. This is happening for the first time, usually it always does. its a bug I have checked the...
View ArticleITSM and Support Messages in ECC
Messages open in the ECC by menu Help -> Create Support Message are created in the Incident Management but with the classification Support Notification. We need the tickets opened in ECC are...
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OS Process Monitoring - No extractor data available, extractor likely did not...
Hello Experts, I am facing issue while configuration os process monitoring. I could see OS data collected at Willy EM but not in SolMan. when i check data collection , i goterror as -No extractor data...
View ArticleIncident Management and SU53 screen
Dear Everybody, As you know we can lodge an incident management request/message directly from SAP. If we have an authorisation issue then the user will do SU53 in SAP, is it then possible that when...
View ArticleConfigurations for SMS notification - ITSM
Hi Experts, Please suggest the needed configurations to send the SMS to support team in ITSM when incident is created. SCOT configuration is done and SMS is tested successfully from SBWP. Maintained...
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not linked to an active project cycle in Solution Manager ChaRM
Hi, All I have inquiry regarding ChaRM project cycle.In solution Manager Charm, Before making a transport request, I got an error message like not linked to an active project cycle below capture file....
View ArticleRFC workflow tasklist in HOMEPAGE
RFC does not drop off the Workflow tasks list on the home page even though it is in Closed status. This is happening for the one RFC only. when change manager approves the RFC , it should drop from the...
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enquire self registration in central SLD
Dear Expert, I just installing solution manager and find there is a self registration in central SLD. Would you advice what's different on local SLD and central SLD? If go central SLD, how to configure...
View ArticleCreate new Assignment Block in RFC/CD
Hi Experts, We have requirement to add new Assignment Block in Change Document. Can anyone please suggest how we can proceed on it. Thanks,Rakesh Bhor.
View ArticleRemedy-Solution manager integration
Dear experts,I am just looking for some help with remedy and solution manager incident management integration.I am in process of integrating BMC remedy with SolMan, could you please help me with...
View Articlemultilevel categorization issue
hello team, I have activated standard multilevel categorization schema but when i am entering the levels in the newly created incident , I am getting ANSCII letters like some unwanted letters and...
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