Creating Z Action to send email to Support Team
Dear All, I configured Incident Management in solution manager 7.1 SPS8 . I configured the Tcode BRFPLUS for Support team determination and it is working fine and also the Email is triggered to the...
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LM-SERVICE Installation - System preparation ST10
Dear All, Performing system preparation for SOLMAN 7.1 ST10. System prerequisite is in RED , I have attached the displayed pop up. Note explains to implement LM-Service, I am not able to start JSPM...
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SAP Solution Manager 7.0 EHP1 CRM_DNO MONITOR SLA Traffic light
Hello I implemented SLA configuration from Service Desk: SLA configuration hints for SAP Solution Manager 7.0 I will appreciate if somebody can respond why traffic light in ITEM MONITOR column alway...
View ArticleWily Introscope Not getting started
Dear All, Need your help. Thanks in advance I am facing issue's in starting wily, the error is stated below :- Feb 8, 2014 9:09:26 AM...
View ArticleSm_workcenter versus CRM_UI
Hi I just wanted to clear the air regarding these 2 transactions mentioned in the subject. To my understanding both can be used for Incident management, aren't they? CRM_UI seems to be more advanced...
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Change Management remove 'finished projects' from selection list
Hi experts, Is there a way to hide all our completed projects in our selection menu from Change Management. for example in the screenshot below: project 10MR1 is completed (all Q-gates are set to...
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SLM 7.1 system monitoring CPU metric collection ; erratic , irregular
Hello SAP, We are running SAP Solution Manager 7.1 SPS6, HP-UX Superdome ia64 11.31, Oracle 11.2We have configured the System Monitoring feature two years ago, and since then I can definitely not say...
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Inactive status for messages in expert mode
Hello Sap Solution Manager Experts, When viewing a ticket in expert mode on Sap solution manager, there are inactive system status. Can you guide me of the steps to follow to solve this anomaly? How...
View ArticleMessage Search is not displaying Data
Hi All, We configured the PI Monitoring for our PI system in Solution manager system 7.1. The central message search is not displaying any data. Below is the error"Central Message Search is not...
View Articlesend mail to specific partner/user/address through action
Hi all, I am trying to create an action for a service desk message that should send a mail to a specific address (or user or business partner). The recipient of the mail should not be determined from...
View ArticleAre there any documents provide by SAP that explain in detail the BPMon Key...
The Out of Box Key Figures in BpMon in 7.1 system is extensive.The available help for the key figures do not have much information in it eg: its purpose, how the KPI should be used, when should it be...
View ArticleIBase Preparation error in SolMan Basic Configuration - sps10
I've just finished updating our SolMan 7.1 system from sps8 to sps10 and am now running through the various post-update activities in SOLMAN_SETUP. In Basic Configuration, step 7 (Maintain Systems in...
View ArticleIncident Management - First Reaction
Hi, I am facing an issue in Incident Management where 'First Reaction' is not getting populated. When status of Incident changes from 'New' to 'In Process', 'First Reaction' Date & Time should...
View ArticleHi can i find out sap host agent version and patchlevel in solution manger7.1
HI I Want to update my sap host agent, can any one tell me what is the way to find out t existing version and patchel level of the host agent . means . Diagnostics Agents. in my solution manger...
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Categorization in result list of incident
Hi!I have Solution Manager 7.1Appearance of Categorization 1,2, ect .. in result list of incidents or in excel export… do not seem correct if it’s values contains dashes or commas.To see examples of...
View ArticleCustom Status for incident in the solman_workcenter
Hi,We have created a custom status for the incident management, but when we go to the Incident management overview we are not seeing this status in the "Reported By Me" , "For Processing by Me",...
View ArticleITSM - User Status Configuration
Hi all, I'm trying to configure our incident and problem transaction types to use our defined status values. I've added the user statuses in through the IMG, and when I go to save, I get the following...
View Articleupgrading solution manager 7.0 to EHP1 solution manger 7.1 getting error
Dear Basis Guru, We are facing an error during the execution of one of the upgrade step while updating java componenet using software upgrade manager we are upgrading solution manager 7.0 to EHP1...
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Prevent sending mail to associated ticket on status change - Solman 7.1
Hello Sap Solution Manager Experts, Actually, i have linked a ticket having number 8000001050 to the primary ticket 8000001156 as per the print screen. However when modifying or changing the status of...
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