service desk integration with 3rd party tool
Hi all, I've problems understanding the setup of connecting a 3rd party service desk tool with solman itsm.So far it's clear that I need to activate and configure the service provider and consumer in...
View ArticleSLD synchronization from PI SLD to Solution manager sld
Hi, Currently all systems in our landscape are connected to PI SLD. But we need to use solution manager lmdb to do maintanance optimizer configuration and hence we need these systems in Solution...
View ArticleInformation about usage of one central Solution Manager
Hello!I am still searching for information (also official statement from SAP) what are the prerequisites for usage of one central Solution Manager.We have several customers that do not have its own...
View ArticleIncident Management System for Mobile Phone (Android and IOS)
Dear Solman Gurus, We have already Incident Management System in our Solman 7.1 . We are using it efficiently, but we want to use it in mobile phones also(android and ios). Also we have a web link...
View ArticleA lot of dialog users created ... why?
Hey all, during configuration of solution manager 7.1 a lot of dialog users will be created. for example: SAPSUPPORTSAPSERVICEES_REP_<sid>...
View ArticleIs MS SQL 2008R2/2012 Standard Edition Supported for SOLMAN 7.1?
Does anyone know if Standard Edtion for MS SQL 2008 R2 and 2012 are supported by SOLMAN 7.1 SPS10? PAM only shows support for MS SQL 2008 R2 and 2012, but does not specify the edition.
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ITSM Checklist - Partner Automatic Determination
Hi, I am trying to setup the Automatic Partner Determination in the checklist at Solution Manager when I create a Service Request. The problem is when I choose a Checklist in the Service Request the...
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Reporting on Test Management Data
I'm trying to create a BEx query on SOLMAN Test Management data, for example, projects, test statuses, percentage complete etc. When I open BEx query designer I find my SOLMAN system, and open the TWB...
View ArticleCRM_UI personalization issue
Hi Experts,I have configured Request for change & urgent change in SolMan 7.1 SPS10. As per the requirement I have couple of new fields to be added to CRM UI and I also need make few fields...
View ArticleNon-SAP system monitoring using Solman
Hi We have a third party system talking to SAP ECC. Our customer wants to monitor that application using SAP solution manager. What is the best way to do it. 1) Can we push monitoring data from third...
View ArticleITSM: Time recording reporting
Hi Guys! Is there any way in Solution Manager to report time Processor spent on message? Currently I found only way to check general information how much time it took to process message, without clear...
View ArticleSolman License model for Service Provider
Hello Solution Manager Experts!I am searching for information (also official statement from SAP) what are the prerequisites for usage of one central Solution Manager.We have several customers that do...
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how retrofitted transport can be moved to quality system in Upgrade landscape
Hi, We are doing retrofit via CHARM in Solman-Dev(SI0) system, where we are considering the Clients SI0-601, 602 and 603 as DEV, Quality and Prod systems for Maintenance landscape.We are considering...
View ArticleMOPZ for getting EHP4 from SP3 to SPx
I am having a very hard time figuring out how I should configire my product systems, instances so I can successfully upgrade my newly installed ERP6/EHP4 system from SP3 to SP12. Whatever I do, MOPZ...
View ArticleRequest for Inclusive TBOM filters
Hello, we are starting to use the TBOM and BPCA functionality in this quarter and are collecting experience with it. One big issue that we have are the TBOM filters. Currently they work only as...
View ArticleError while generating stack.xml file in solman
Hi All, I am unable to generate a stack.xml file in solman, below is the error. Also, how to select a patch for Java stack JVM in solman. Please help me. Thanks,Dheeraj
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Error(Message Processor) is neither an employee nor an organizational unit -...
Hi, I am getting the below error " (Message Processor) is neither an employee nor an organizational unit".while i am creating test case error message in test Management. Already i created the BP,...
View ArticleNormal Change Docs cannot be generated
I am on Solution Manager 7.1 SP 07. After the Request for Change has been approved, the Normal Correction Change document is not generated when setting the status of Request for Change to "Release for...
View ArticleWhere possible to set "Server name" for SMD Agent?
When you try toappoint an agent(Managed System Configuration-> 3.Assign Diagnostics agent), I repeatedlyget the error"Server name assignment'' on the agent'' failed""OnceI opened the"SMD Agent...
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Live Cache Monitoring through Solution Manager 7.1 SP10
Hi All, I am configuring monitoring for Live Cache through Solution Manager 7.1 SP10 . I have a live cache running on the same host on which my SCM system is running. We have already configured the...
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