Solman 7.1 SPS10 create incident via CRM_UI, missing fields

Dear all,

I have two problems in new CRM_UI interface for endusers:

1. Missing automatically filled Ibase components to end users BP.  Example: Create incident via CRM_UI,  second step, "Select referenceobject", the fields "Installed base components" and "Configuration item" are empty and not filled automatically. Why? I configure in transaction BP all references to Ibase object, for example:

Reference to this object exist in , BP=293 with BP Identification:

CRM001               External System Identifier          CR1 0020667888 000 NNNNNN                                           

and IBASE component 3498  exist with Identification CR1 0020667888 000 and this Ibase component has reference to sold-to-party BP ( Organization )

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    2. Field „Sold-to-party“ not visible in incident created by CRM_UI

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Ticket created with old work center and with same BP are OK.

Is it the bug or some additional customizing for CRM_UI is missing?

My endusers are very confused with this new CRM_UI interface. Please, help!

Thank's in advance!

Renato