Default Values in Approval/ Urgency

HI Guys,

We have configured ChaRm.In the Rfc screen we want to make some values to appear as default.

Like the approval procedure is standard and there is only 1 value so we want that when ticket is created the default value should appear automatically rather than user selecting from drop down.

Similarly in the urgency field that default value should be populated as Low rather than user selecting low.In case user wants to change he can do it.

Regards

Abhishek