Hello all,
At first, I am not SolMan consultant...so maybe my issue is not so difficult for you.
Customer use FM AI_CRM_IM_INCIDENT_CREATE to automatically create incidents in some cases.
They added some customer fields to the incident (message type ZMIN). This field created using standard functionality and stored in standard table
CRMD_CUSTOMER_H.
But FM AI_CRM_IM_INCIDENT_CREATE cannot fill CRMD_CUSTOMER_H when incident is created.
What's wrong? Do you have any advice?
Than you a lot,
Dimitrij