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ITSM-SLA -How to manage table CRMV_SRQM_DATSTA


Dears,

I have some question about table CRMV_SRQM_DATSTA:

 

1) according to the configuration guide of ITSM or SLA, Oss Note 1674375 should have a list of records to be added or deleted , but as I can see there is only one  pdf attached with only a list of records , without  any other indication about what should be added or deleted.

Maybe the full table content has to be replaced with the record listed ?

 

2) I'm using a customized Status Profile ZMIN0001 and a customer Date Profile ZMIN_ITEM.

So as first I'm adding to  the table  only those entryes for Status profile / Date Profile SMIN0001 /SMIN_ITEM modifying them as ZMIN0001 /

ZMIN_ITEM.

For example:

StatProf          User Status       Description               Date Profile        Duration    Date TYpe

ZMIN0001      E0003               Customer Action      ZMIN_ITEM                          SMIN_CUSTL

 

But the pdf attached to the note has also a lot of entries for others Status Profiles, like SMIN3RD1 or  SMINHPQC

 

What these entries means and what should be done with them ?

 

Best Regards

bye


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