Best Practice: Migrating transports to Prod (system down etc.)
Hi allThis is more of a process and governance question as opposed to a ChaRM question. We use ChaRM to migrate transports to Production systems. For example, we have a Minor BAU Release (every 2...
View ArticleITSM-SLA -How to manage table CRMV_SRQM_DATSTA
Dears,I have some question about table CRMV_SRQM_DATSTA: 1) according to the configuration guide of ITSM or SLA, Oss Note 1674375 should have a list of records to be added or deleted , but as I can see...
View ArticleSolman Upgrade from 7.01 to 7.1 stuck in Extraction-PREP_EXTRACT/BEGIN_PRE phase
Hello All, I have started Solution Manager upgrade from 7.01 to 7.1. Started SUM and it is stuck in Extraction phase at step PREP_EXTRACT/BEGIN_PRE. Our database is SAP MaxDB. Below is the error...
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im getting tp ended with error code 0208
I'm getting below error when selecting the system throguh solution manager how to solve this?
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Status: Data Provider E2E_BIMETRIC_READ : Infoprovider unknown
Hi All,I have successfully configured system monitoring for my one of managed system.But in workcenter, when I checked data then few metrices are grey.One out of them is "ABAP system logs" in technical...
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Notification email when selecting determinated category
I´m working on SAP Solution Manager 7.1 and I am trying to create this scenario: While creatiing or after saving a new message (indicent or service request) I want to detect the category selected in a...
View ArticleHow to Add Non SAP steps in test package
Hi Experts, As our Client requirement is to load end to end test scripts/packages in solution manager. which includes non sap systems where it does not have URL and that legecy system contains 4 to 5...
View ArticleITSM Incident creation date - can it be manually updated ?
Hi ITSM experts, I have a requirement from my client to be able to overwrite an Incident creation date in SM_CRM with a date when the same ticket was originally created in a 3rd party incident system....
View ArticleSolMan 7.1 Sp11 agent framework alerts
I keep getting the following alert and cannot find where the email is triggered. Undefined Exception in Diagnostic Agent : Agent Framework Verified the self diagnostic for Agent Framework and templates...
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CHARM Request For Change Due By Date Disabled
Hi, The Due By Date for CHARM Request for Change is disabled for modification in Production System. I have done the settings to enable the Due By Date field in Development System and transported the...
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Manual EWA generation in SP12
Fellow Members. The time has come to say goodbye to beloved DSWP transaction (and RDSMOP_MAIN). SAP has moved everything to workcenters. That is a good move and looks sleek. Today I had a sudden urge...
View ArticleTest Management shows Incorrect status of Defect Incidents in Reports.
Hi Experts, For Solution Manager Test Management, We have created Defect Correction by Copying it from SMIN Transaction and created user required statuses in it. But when now we are trying to generate...
View ArticleUninstalling an application system for ever
Hi, I need to uninstall two application servers forever both are only JAVA systems. These systems has SMD configuration. I can stop the SMD and uninstall these application servers using sapinst and...
View ArticleBW Reports for PCOE / VARS certification
Hello all, We are currently setting up SOLMAN to pass the PCOE / VARS certification. Going through the checklist of necessary items, we have stumbled upon the KPI items, such as reaction time and...
View ArticleMaintenance Optimizer - Support user Frontend GUIs not assigned
Hello! I am trying to patch our Solman 7.1 system from SPS08 to SPS12.In Maintenance Optimizer, step 2, I got the following errors:System <SID>: Installed Product Instance SAP SOLUTION MANAGER...
View ArticleChanging SLA rule "on the way"
Hello guys, I would like to know if there is a way to change the predetermined SLA in an incident "on the way", The need is this one: If an incident cant be solved in the SLA time, and the cause is...
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SLA dates are not calculated when incident is created
Hi Experts, I have configured SLA based on multi-level categorization schema: level 2 is Severity level 1,2,3,4 and for each severity I created a service product with specific response times. It works...
View ArticleSOLMAN roles for Baseline configuration
Hi Friends, I am done with Solution Manager Managed system configuration.Just want your help.I want the list of roles which are supposed to be given to respective module leads( MM,SD,FI,CO,PP..etc.,)...
View ArticleAdding Java stack in ABAP only solman
Hi, We have solman system which is ABAP only system and now we need to make it dual stack system with java stack. can anyone guide, is it possible, if yes please guide how to proceed?
View ArticleDiagnostics agent 7.4 not working
Hi FriendsI have an issue with the connectivity between Diagnostic agent installed on Satellite system and Solman 7.1.I have installed diagnnostics agent prior to the installation of SAP System and it...
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