Hello experts,
I've configured service desk and now I'm willing to customize the login url with some simple name rather than
giving ***/crm_ui_start/default.htm to customers to login.
I know this question might have asked couple of times and I got the below link but still confused after trying the same 
http://scn.sap.com/thread/2146336
Hence please help me on this of customizing the url for service desk
I've solman 7.1 SP10
Regards,
Nikhil