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Service Desk 7.1 - Sold-to Party for offices in an company

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Hi everyone !


     I am Implementing a Service Desk (Solution Manager 7.1) for a company, the case is that company would like to have his different offices how "sold-to party" for identify the user for office and for the SLA. For example:

 

2014-11-25 10_26_27-192.169.13.129 - Conexión a Escritorio remoto.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

   

      

      

        

             The users have the perfil "creator", and if they do the wizard for create a message, when the ticket is created, the field "Sold-to party" come without information.

 

2014-11-25 10_32_26-192.169.13.129 - Conexión a Escritorio remoto.png

 

If in IB52 I assign a partner directly to a system, the sold-to party field come with information, but this solution it's not good, because all system

should be assigned to all office:

 

2014-11-25 10_40_04-192.169.13.129 - Conexión a Escritorio remoto.png

 

Someone know how to do this?

 

Best regards!

@fepezoabarca


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