Hi, I have configured the Incident Management for solman 7.1 with SP12. I am using the transaction type ZMIN that is a copy of SMIN.
In landscape are two satelite systems: BI and ECC.
If we try to do a "Help - Create Support Message" from ECC (or direct in Solution Manager) the "Reported by" field is correct, but from BI the field is blank.
The system data is fetched up correctly and it includes the system info, user name and tcode and all details. Even the Support Team Determination with BRF+ is working fine.
I tried some access sequences in partner determination for "reported by":
...Reporter->current User
User
Checked IB52:
Checked DNO_CUST04.
NO_USER_CHECK; description: No Existence Check for User; field value: X
Checked BCOS_CUST.
Checked BP (Generation via BP_GEN):
Entries in Identification seems correct.
Does anyone know what the Problem could be?
Are there differences between BI and ECC?
Thank You in advance,
Beda
