How to set different creation timestamps in the Incidents coming from...
Hello experts, I need that when a user calls to our Service Desk in order to create an incident, the incident gets the creation timestamp of the user country. We support three countries from our...
View ArticleFor an Organization unit, unable to assign Business partners in devlopment box
Dear All, For an Organization unit, unable to assign Business partners in development-box , when i click on assign button its navigating to organization unit only (choose relation ship) But for...
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wily introscope issue after System refresh in solman 7.1 Sp11
Hello experts, Unable to remove old Production wily in quality system.An new wily has installed in development box but when i run Solman_setup -> basis configuration ->cofig wily Unable to...
View ArticleSwitch framework and ChaRM
Hi All Experts, Can someone put some light on how the below scenario will work in ChaRM We enable a switch in project landscape and the config changes are done on top of that. Now I want to bring these...
View ArticleSAP SOLMAN COMPONENTS NOT DISPLAYING IN SUPPORT DESK MESSAGES
Dear All I am having following issues in SOLMAN 1) While creating support desk message data is showing up in display screen, but when saved and displayed in CRMD_ORDER tcode, transaction data -->...
View Article0SPRLDATA dso dataissue in BW solman
HiWe have activated BI content sucessfully in Solman and BW sits in same client as Solman. All required jobs are running.E2E_EFWK_RESOURCE_MGR jobs i think loads to this 0SPRLDATA DSO & this job...
View ArticleBPR no maches found (BPB tool SP3 and Solution Manager 7.1 SP13)
Hello Could You please help me to find solution, why BPR search doesn't find anything ? I configured BPB tool like guided in: Business Process Blueprinting Installation and Configuration Guide...
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TREX Full text search in ITSM 7.1
Hello, I use Full-Text Search with TREX - SAP IT Service Management on SAP Solution Manager - SCN Wikidocumentation for setup TREX in SAP Solution Manager 7.1 for full trex search. After complete all...
View ArticleHow to enable Create follw up button of incident ticket only on perticular...
Hi experts, I have implemented incident and Charms in system but facing one issue, User are able to create change document on any status of incident tickets.Our requiremet is, we want to restrict user...
View ArticleChange filelocation whilst migrating system using online backup (hom....
Hi all, Situation: I'm migrating (homogeneous systemcopy) a couple of systems running on windows / oracle to windows / oracle using an online backup created on the source system ((brbackup –c –p...
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CBTA - System Under Test (SUT) Error for SAP ABAP Backend
Hi All, I am currently configuring SAP Component Based Test Automation (CBTA) and encountered this error when setting the System Under Test (SUT),The SID, Product Name, UI Technologies fields are not...
View ArticleSolman Manger 7.1 upgrade
Hi, I am doing a Solman manager upgrade from 7.0 to 7.1 can you please help me with some documents of upgrade, ITSM process in it and also charm configuration.
View ArticleDiagnostic Agent
Colleagues need your help Prompt when installing DA (Agent diagnostics) needed for each engine has its own set (SMDA97, SMDA96, etc.) or set one and connect to all systems?
View ArticleConfiguration Tab objects are overwritten when importing the project TR
hi all we are using template project for global development from central solution manager then we have derived implementation project and moved to the local country specific solution manager for the...
View ArticleConfiguration failed
Second step on Configuration failed.System preperation>Check installation>Check Service ConnectionCheck Service Connection is red and I tried every possible solution.Any ideas? What is going to...
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Previous Cycle has not been correctly completed for project
Hello All, I have encountered an unusal error while creating a Maintance Cycle in Project inside /nsolar_project_admin. it is showing my previous Cycle has not been completed properly. Does any one...
View ArticleIncident management Category Levels
Hi Gurus, In service desk incident management system. I am using Class CL_SDK_DOC_PROC_CRM_ORDER for mail triggering purpose. While triggering this class i am getting all the information of the...
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ZMDT add project not possible
Hello, in our solman 7.1 sp10 we cannot add a project for transaction type ZMDT (SMDT copy). The However, it is possible to add a project when using ZINC (SMIN copy). I am logged in with the business...
View ArticleSupport Team Determination in Solution Manager
Hello Experts I am currently configuring solution manager.There are some excellent articles available for this determination.I am having some queries regarding this.I have successfully configured the...
View ArticleChanging step user of SAP Solution Manager background processing jobs
Dear community, I would like to change the executing user for the following jobs: SM:REFRESH ENTRYSCREENSM:MIGRATE_LANG_DEP_SAPSCRIPTSM:FILL ISSUE BUFFER TABLE The jobs are actually executed by user...
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