The administrator can't see customer message
Hi Expert, The administrator from our company can’t access the end user’s message after we created the message in our SolMan on behalf of customer.(crm_dno_monitor, the message is not listed in the...
View ArticleCUPOSS => EWA not available
Hi, Last week I have received mail from SAP stating that update RFC's and 2000132 note was mentioned. As per note I have update some of RFC's but few RFC's were not available in my systems. CUPOSS...
View ArticleSolman BW, Task (Transaction Type 1007)
Hello everyone, I am new in solman and I am activating BW and find a ODS called 0SPRLDATA where I find transaction types SMIN, SMPR, SMRQ, etc. .. The only transaction type I can not find is 1007...
View ArticleCustom BW extractor - SOLMAN
Helloexperts, I want to create custom extractors for solmanservice desk, but i dont khown where the informationis stored. ¿someone havetheERDofsolmanor the tableslist where de information is save?....
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Change Text in CRM Web Client UI (Search Dropdowns)
Hi is there a way to change the text within CRM Web Client UI....for the text that appears in dropdowns? For example if I wanted to change the text from "Urgent Change" to "Emergency Change" where...
View Articleexclude lunch time in SLA calculation
Hi everybody, is it possible to exclude the lunch time in SLA calculation? --regards,Yessen
View ArticleEWA for java systems
Hi all, I have configured EWA for 3 java systems and the reports are getting generated. The thing here is that all the 3 reports contain only 4 sections Service summary, Landscape, Service preparation...
View ArticleHow to set default browser for SM_CRM (like Firefox)?
Hey guys, as in the company environment, IE version is too old for CRM Web UI - performance problem and it can't be changed soon, I'd like to ask how to use SM_CRM (with single sign-on) to open the...
View ArticleHow to add additional language at logon page of CRM_UI?
Hi, as the title. The system itself has already EN and DE, as one can logon with the two languages within SAP GUI. And the CRM Web UI has also the two, as one can start it using SM_CRM, it will be DE...
View ArticleBI7 Query in Solution Manager doesn't display chars
Hi All, I've just created a new query in Solman 7.01 SPS31 using SAP GUI 720 and BEx Analyzer BI AddOn 7.X SP10. But when I run the query in Excel 2007 I get all the key figures but no values for any...
View ArticleSAP SOLMAN ServiceDesk WebService throws Error code 13
Hi, I am trying to access SOLMAN Service Desk WebService ICT_SERVICE_WEB_SERVICE_API . I give the SOAP request as below. It throws me error code 13. What does Error code 13 means ?Do I need to use any...
View ArticleTechnical Monitoring: customizing cancelled batch jobs metric
We have recently implemented Solution Manager Technical Monitoring. We are struggling with the Number of cancelled jobs metric. Our issue is that users have the ability to cancel their own background...
View Article/BDL/TASK_PROCESSOR running as DDIC account
There's been several discussions on background jobs not running as SAP delivered accounts such as SAP* and DDIC. We're taking some initiatives to follow these standards. One paritcular job seems to be...
View ArticleCONFIGURE LOCAL SLD STATUS IS RED IN SOLMAN 7.1
Hi all,I configured local SLD in solution manager. but after local SLD is configured I found the SLD status " HTTP status: 401 Unauthorized - user logon data is invalid or user has no authorization"...
View ArticleIn SolMan don't synchronized message
I run program AI_CRM_IM_UPDATE_FROM_SAP_ISV (trans SOLMAN_INCIDENT_ISV) and get error S:AI_CRM_IM_EXCH_OSS:031 without text. That to do?
View ArticleCannot add interface to connection in BPB
Hi, According to the documentation at Modifying a Business Process - Enhancing a Business Blueprint - SAP Library it should be possible to add an interface to a connection in a process flow. I have...
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CA Wily Introscope was not found in LMDB
Hello When I setup solution manager 7.1 SP11 ,In Basic Configuration step Configure Automatically, the automatic activity Create Self-Monitoring Scenario is not able to find the Wily Introscope...
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Change list export to Excel
Hi experts, We recently upgraded our solution manager from 7.0 to 7.1SP10, and in the workcenter 'change management' we do not see the button to export our changes to an Excel file. Now we use a...
View ArticleWork Center - Change Management - Queries
Hello, I'm trying to get some statistics regarding CHaRM process.To do this, on the main "SAP SOLUTION MANAGER" work center I select the tab "Change management" and then "Queries" on the left hand...
View ArticleSetup of BPO Dashboards and Connector Instance
Hello,I have maintained a monitoring object (Deliveries) at the Logical Component level. I am trying to set up my 1st dashboard and have some questions. The only choice for the connector instance is...
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