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Header work area toolbar
HI, When I log as processor my header work area toolbar in incident management look like in the picture: When end user log, his / her header work area toolbar in incident management look like in the...
View ArticleDifferent SMD Agents on a single HANA appliance
Hello,we've four different HANA instances on our HANA maschine. We have installed a SMDAgents for every instance.The agents are created with different SID's. The SID's have different instance numbers...
View ArticleCalculate the time between different timestamps using factory calender.
Hello , I would like to calulate the time between two timestamp by considering factory calender in SLA percentage calculation . Currently I am using below method, CALL METHOD...
View Articlemissing indexes after system copy
Hi All we have around 70,000 missing indexes after the system copy offline export from source with sun solaris oracle To Linux oracle but these appeared after we Run SGEN , which took 60 hours for a...
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Dummy / empty Agent in the Agent's Administration. 7.1 SP10
Hello Experts, I'm wondering if anybody come across a problem I have in SOLMAN 7.1 SP10 Agent's Administration. Somehow there is offline 'dummy' / empty agent's ently which can't be deleted or...
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Cannot recognize installed product instance (FSCM/Finbasis)
Dear SolutionManager-Experts, I'm facing a problem with a managed system in LMDB causing me to get a raving madness!!! I updated a NW 7.01 System with SEM and FINBASIS addon to NW 7.3. I deleted the...
View ArticleConnection Between Solution Manager and ECC
Dear Techies, I would like to install SAP Solution Manager in one laptop and ECC on another laptop. Both the laptops have very good configuration in terms of operating system (both...
View ArticleGo Live Check
Dear All, We have run the report for Go live check using the automated service in solution manager. Report is generated but the report is of very pages, i think that it is a detailed report with approx...
View ArticleCharm without Cross system object lock
Dear All, We have requirement for configuration of Charm without cross system object lock i.e. solution manager will be used for documentation but create, release, import request from the development...
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SAP ITSM UI WorkCenter Widget
Dears i have several question regarding the SOlution Manager ITSM CRM UI: 1) In the Processor Home Page, there is block/widget called IT News, Componenta Name: AIC_WC_FAVORI Viwe name:...
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Managed System Configuration: SSO setup failed for Solution Manager 7.1 sp11
Hi Folks, While doing Managed System Configuration for Soman system i am getting error in SSO Setup Currently I am in8. Configure Automatically :Single Sign On Setup This is i am going for managed...
View ArticleAll SAP ITSM outbound emails from one email address
How to send All SAP ITSM outbound emails from one email address.. ?
View ArticleSMD Agent entry for satellite sys is not shown in step4(assign Diag agent)
Helllo experts,I have done managed system configuration for Solman through solman_setup.Now i am doing it for satellite system (PI dev server).In step 4 (assign diag agent) i am not finding entry for...
View ArticleCharm unable to change phase of maitenance cycle
Hi Experts We configured charm in our Implementation landscape with 5 Tier and while changing the phase from Test to Go-live preprationwe dont see the next phase option in actions tab and also getting...
View ArticleSOLMAN 7.1 basis configuration??
Hi All, I have done new installation of solman 7.1 with sp04. what are the post installation activities need to done. when i am running solman_workcenter tocde am getting error The web page can't be...
View ArticleService Request - Transaction type not appearing in IC Webclient Pop-Up
Hi, The service request transaction types SMRQ and YMRQ do not appear in the webclient pop up when i click on Create Service Request. All the other transaction types are working fine. I have checked...
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Ibase for non-SAP components and CRM_UI
Hello,we have Solution manager 7.1 SP10 and we use CRM_UI for creation of incidents.Is it possible to create non-SAP Ibase component ( for device or non-SAP software ) and to make Identification in BP...
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CRM_UI incident creation, restriction on field "SAP Component", table...
Hello,we have Solution Manager 7.1 SP 10 and we use CRM_UI for Incident managment.We defined additional component in table DSWP_CSNCOMP. Per each customer we have one additional node ( see bellow )....
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Error in download patches - Maintenance Optimizer - Urgent please
Hi, I am getting the below error , when i tried to download patches from Maintenance optimizer. Please help me to resolve the issue ASAP. RegardsSubbu
View ArticleCategorizatoin Mandatory
Dear All, We are in the process of configuring Service Desk. Had defined the BRFPLUS rules for support team determination based on Categorization. It is working fine. Users use below url for creating...
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